FAQs

Begin by taking the online assessment. Based on your responses, we’ll determine if you’re eligible for our services and connect you with one of our expert healthcare providers, all from the comfort of your home.

The frequency depends on your individual needs. Our experts will help tailor a plan that’s right for you, typically ranging from weekly to monthly injections.

B12 injections are generally very safe, with minimal side effects. Occasionally, there may be mild discomfort at the injection site or slight dizziness. Our healthcare providers are here to guide you through any concerns.

In emergencies, immediately contact 911 or seek in-person care at an urgent care or Emergency Department.

Many clients report feeling more energetic and mentally sharp within days of their first injection. Results may vary based on individual health conditions and deficiency levels.

We are dedicated to maintaining HIPAA compliance by implementing rigorous security protocols to protect PHI. All digital systems that handle or store PHI are equipped with strong encryption, both while data is at rest and during transmission, ensuring your personal information remains secure from unauthorized access.

All medications come from FDA-audited facilities and dispensed from certified U.S. pharmacies, ensuring high standards of quality, efficacy, potency, and safety.

Medications are shipped directly to you in confidential packaging, ensuring privacy and convenience. Shipping is fast and free.

No. We offer transparent, out-of-pocket pricing for all our services, including medications, and ongoing care.

Absolutely.  Our expert healthcare providers are on hand to provide support, answer questions, and help you navigate your health journey. Regular check-ins and adjustments to your treatment plan are part of our commitment to your well-being.

You can manage your subscription or orders through our customer portal. This includes pausing, canceling, or changing your order details before the next shipment is processed.

We offer flexibility in managing subscriptions and one-time purchases. While we can’t accept returns once a kit has been shipped, we are committed to addressing any concerns about your order to ensure satisfaction.

We provide service to all 50 states.

Please inquire about international services and shipping.

No, we offer a flat price guarantee. Regardless of the dosage required for your treatment plan, the price remains the same, ensuring transparency and affordability in our care.